Product-Related Questions

Our lenses are designed to resist scratches with a strong coating that helps protect them from damage, so they stay clear for a long time. You’ll also see this scratch-resistant feature mentioned in the lens details.

We provide blue light filtering lenses that help reduce the amount of blue light from screens and artificial lights. These lenses can help reduce eye strain, make your eyes feel more comfortable, and protect them from harmful rays. We also offer Specs Craft Blue and Blue Blocker lenses for extra protection.

At Specs Craft, we have glasses in all sizes to fit different face shapes and styles. Whether you’re looking for small, medium, or large frames, we’ve got it. We also offer various lens widths, heights, and bridge sizes to make sure your glasses fit comfortably and just right for you.

Here is a small guide, which helps you to know which frame size is the best fit, for you!

  • Measure Your Face: Take your measurements for frame width, lens width, bridge width, and temple length to find the perfect match for your unique face shape.
  • Consider Your Face Shape: Choose frames that enhance your natural features (e.g., go for round frames if you have a square face).
  • Try On Frames: Use our virtual try-on tools or visit us in-store to experiment with different frames and see what feels best.

You can also use our Virtual AR Technology to know your frame size and check which one is suitable for you.

Yes, we have a range of frames made just for kids. Our collection comes in different styles, colors, and sizes to make sure children of all ages find something comfortable and stylish to wear.

Our sunglasses feature UV protection. They guard your eyes against harmful ultraviolet rays, helping to prevent long-term damage and reduce the risk of eye conditions. We also offer UV-400 sunglasses for enhanced protection.

Of course! At Specs Craft, you can make your glasses and sunglasses just the way you want. You can choose different frame colors, types of lenses, and even add prescription lenses if you need them. We’re here to help you create a pair that fits your style and what you need perfectly.

Order-Related Questions

At Specs Craft, we have different payment options to make your shopping easy. You can pay cash when your order is delivered, or use EasyPaisa and JazzCash for safe and easy payments. If you have any questions or special requests about payment, don’t hesitate to ask us!

Sorry, once you have placed your order completely, it cannot be changed anymore. However, you can cancel an order within 2 hours and place a new order.

You can cancel the order within 2 hours of placing it, by clicking on the cancel button or mailing us at

If you don’t receive the confirmation email within an hour, contact us at or WhatsApp at (number).

If you order several times in a day and the shipping address is the same for all, you only have to pay one shipping fee. But if the shipping addresses are different, you’ll need to pay a shipping fee for each order.

Shipping and Delivery Questions

We use TCS and Leopards courier services for deliveries. As per our terms and conditions, if you purchase both a frame and lenses, there will be no shipping charges. However, if you buy only one item (either a frame or lens), you must pay for shipping.

At the moment, we only offer shipping within Pakistan. We’re dedicated to providing the best service to our local customers. If you have any questions about our shipping services within Pakistan, please let us know!

Delivery of your eyeglasses typically takes 4-5 business days after processing your order. However, delivery times may vary depending on your location and lens type.

Once we ship your order, we’ll send you an email with all the details. This email will have tracking information so you can easily check where your package is. If you have any questions or need help, just reach out to us!

If your order hasn't arrived yet, just reach out to our customer service team for help. You can also send us an email at , and we’ll assist you with any issues.

Sure! We do deliver to PO Boxes. When you place your order, just enter your PO Box number as the shipping address. Our courier services will make sure your eyeglasses are delivered right to your PO Box. If you have any special instructions for delivery, feel free to add those details to your order, and we’ll do our best to help!

At Specs Craft, we try our best to get your orders to you quickly, but sometimes things can slow down. Delays can happen because of quality checks, shipping problems, a lot of orders, not having enough stock, or checking your address. We appreciate your patience and are here to help if you have any questions or concerns!

Account and Security Questions (Website Related Questions)

To reset your password, click the "Forgot Password" link on the login page, then follow the instructions sent to your email to set a new password.

To update your account information, log in to your account and navigate to the "Profile" section. From there, you can edit and save your updated details.

We protect your personal information using advanced security measures, including encryption protocols, secure servers, and regular security audits. Our website ensures that your data is safeguarded against unauthorized access and breaches, maintaining the highest standards of privacy and security.

Yes, your payment details are secure. We use advanced encryption technology and secure payment gateways to protect your financial information during transactions. Your data is handled with the utmost care to ensure its confidentiality and safety.

Return and Exchange Questions

You can return an item within 7 days of receiving it. To return it, make sure it’s unused, still in its original box, and has all the tags on it. Don’t forget to include your original receipt or proof of purchase.

To return something, check that it’s in good condition (unused and in the original packaging). Then, get in touch with us to say you want to return it. You’ll need to cover the shipping costs to send it back.

Yes, you can exchange an item! First, you’ll need to return the item you want to swap. After we get it and check that it’s in good shape, you can order the new item you want.

If your return is accepted, you’ll get a full refund back to the payment method you used when you bought it. This can take about 6-7 business days after we confirm the return.

If your item is broken or doesn’t work, please reach out to our customer service right away. We’ll help you get a replacement or a refund for the damaged item.

General Inquiries

Of course! We have a store located in Sialkot 51310, Pakistan. Feel free to visit us!

You can reach our customer service through the "Contact Us" link on our website, email us at , or send us a message on WhatsApp [number].

Our customer service is available 24/7, which means you can reach out to us anytime! Whether it’s day or night, we’re here to help you with any questions or concerns you may have. Don’t hesitate to get in touch whenever you need assistance!

You can check the product details pages for more information about any product.

We don’t offer gift cards, but we do have membership plans for our customers. You can check out our plans by clicking here.