We offer glasses in 5 frame sizes: Extra-Narrow, Narrow, Medium, Wide & Extra-Wide. Click here to know your size.

80% - 90% of our customers find a medium-sized frame to be the best fit.

To find out your perfect frame size, use the Virtual AR Technology on the Lenskart app.

We are committed to providing you with high-quality eyewear at your convenience. If you’re worried about the fit of the frames you bought online, here’s what you can do: You can collect them from the nearest Lenskart store & ask the store staff to fix any fit/alignment issues. Our team will be happy to make any adjustments then & there.

In the rare event that you do not like a product, you can request a refund/exchange directly from your Lenskart app. You can schedule a free pick-up, ship the order back to us or drop it at your nearest Lenskart store. We have a “no questions asked” return policy within 14 days of you receiving the order.

For more details, click here.

No, not every power fits every frame. Power compatibility is mentioned for each of our frames. When you choose a frame you like, you can check the powers it is compatible with on the product page.

You can submit your power details after completing the purchase in a number of ways - by uploading a picture of your prescription, manually entering it online, requesting a callback from our team or mailing us at support@lenskart.com or click to know how you can submit your powers for web / for app

It is okay if you do not have your prescription handy. You can update your prescription within 7 days of purchasing any eyewear. Simply place the order and provide your power using the links shared in the SMS & email sent to you post-order completion.

In order to find out your power, you can opt for an eye test at Lenskart. You can either visit your nearest store for a free eye check-up or book a home eye test for only ₹99! The safe & thorough 12-step eye test will be done by a certified optometrist with the latest equipment, who’ll provide the prescription immediately after the check-up.

You can see how the frames look on you through our Virtual AR Technology (available on the app & website). Simply follow the instructions & get a 180° view of yourself in your favourite frames.

Additionally, you can visit any Lenskart store or experience Lenskart@Home—where you can try & buy from 150+ frames, all from the comfort of your home.

Based on the product & power you choose for your location, our delivery timelines will vary. Our estimated delivery timelines for different types of eyeglasses are shown below:

• Zero power: 2-3 days
• Single vision: 3-7 days
• Bifocal/Progressive: 7-10 days

Yes. We offer a 1-year warranty on all our glasses. To know more about what is covered in warranty, click here.

Yes, we have the provision for repairing damaged glasses, depending on the extent of the damage. Visit your nearest Lenskart store with the damaged product & our team will be happy to help you.

In case a product cannot be repaired, we will give you a free replacement if you are covered under the insurance policy.

Yes, we offer vision insurance to cover accidental damage/breakage of eyeglasses/sunglasses at just ₹199! The insurance provider is Reliance General Insurance Company Limited (RGICL).

You can avail our exclusive loyalty program by clicking here or visiting your nearest store. To know more about the amazing benefits of being a Gold Member, click here.

You can cancel your order before it has been shipped by clicking on the “Contact Us/Need Help” section on the Lenskart app/website. Please note, we custom-make every lens specifically for you. However we offer easy cancellation options as listed below so you can enjoy a 100% risk-free shopping experience.

• If your order is out for delivery per the status on the app, cancellation is not possible. You may refuse to receive the order when the delivery partner contacts you/reaches your address. Once the returned product is received by us, your exchange/refund will be initiated.
• You can email support@lenskart.com for assistance or click to know more about the cancellation process for web / for app

Click here to find your nearest store or enable your location on the Lenskart app to find the store closest to you.

You may collect your order from the store or request the store team to ship it to your preferred location.

Yes, absolutely. While placing your order online, you can mention that you wish to collect your order from the nearest store.

At Lenskart, we strive to deliver your order as quickly as possible. We sincerely apologise if an order is taking too long to arrive. This could be due to multiple factors, such as quality check failure, logistical issues with external courier partners, etc.

No, we have multiple third-party delivery partners across India.

As per the financial procedures & accounting principal the total billed amount shall be distributed amongst the products governed under the BOGO offer with 50% discounted value of each. This enables the customer to make further transactions on both products such as insurance claims.

If you want to escalate Lenskart Complaints there is a 2-step escalation matrix in Lenskart. In Level 1 you can contact us at 1800-202-4444 or chat with us or email us at Support@lenskart.com . To escalate your complaint to Level 2 you can email us with complete Order and contact information at Customergrievances@lenskart.in (Business hrs- 10AM - 8PM)